Terms of service
Terms of Service
1. General Information
These Terms of Service set forth the rules and conditions for accessing and using the Zontrivaria website and related services.
By visiting our website, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.
2. User Eligibility
By using this website, you confirm that:
- You are 18 years of age or older, or you are accessing the website with the supervision and permission of a parent or legal guardian
- You have the legal authority and capacity to enter into a binding agreement
- All information you provide is truthful, accurate, and complete
3. Product Information and Availability
We make every effort to ensure that product descriptions, prices, and availability details displayed on our website are accurate and up to date.
However, we reserve the right to:
- Modify, update, or correct product information without prior notice
- Limit product quantities or discontinue products at any time
- Correct any errors, inaccuracies, or missing information when identified
4. Orders and Order Confirmation
All orders submitted through our website are subject to product availability and our acceptance.
We reserve the right to:
- Decline or cancel orders at our discretion
- Cancel orders affected by pricing errors, stock issues, or incorrect information
- Limit purchase quantities for individual customers or households
If your order is cancelled after payment has been completed, we will issue a full refund through your original payment method.
5. Prices and Payment Methods
All prices shown on our website are listed in USD unless otherwise indicated.
We currently accept the following payment methods:
Visa, Mastercard, American Express, JCB, Discover, Diners Club.
We reserve the right to adjust product prices, fees, or payment terms at any time without prior notice.
6. Shipping and Delivery
Shipping costs, delivery regions, and estimated delivery times are described in our Shipping Policy.
Please note that all delivery dates and timeframes provided are estimates only and are not guaranteed.
7. Returns and Refunds
All returns, exchanges, and refund requests are handled according to our Return & Refund Policy.
Customers are encouraged to review the policy carefully before completing a purchase.
8. Intellectual Property Rights
All materials available on this website, including but not limited to text, images, graphics, logos, trademarks, and design elements, are owned by Zontrivaria or used with proper authorization.
Any unauthorized copying, reproduction, distribution, or use of website content is strictly prohibited.
9. User Obligations
When using our website, you agree that you will not:
- Use the website for unlawful, fraudulent, or unauthorized activities
- Attempt to disrupt, damage, or interfere with website operations or security systems
- Submit fraudulent orders, payment disputes, or chargebacks without a valid reason
10. Limitation of Liability
To the maximum extent permitted by applicable law, Zontrivaria shall not be responsible for any indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.
11. Applicable Law
These Terms are governed by applicable consumer protection laws of the United States and relevant international e-commerce regulations applicable to cross-border transactions.
12. Updates to These Terms
We may revise or update these Terms of Service from time to time.
Any changes will become effective once posted on this page. Your continued access to or use of our website after updates are published means you accept the revised Terms.
13. Contact Information
If you have any questions or concerns regarding these Terms of Service, please contact us:
Mailing Address:
188 W Randolph St #1511, Chicago, IL 60601, United States
Email:
care@zontrivaria.com
Phone:
+1 (312) 473-3548
Customer Service Hours:
Monday to Friday, 9:00 AM – 12:30 PM and 2:00 PM – 5:00 PM (EST)