GDPR Privacy Policy

1. Introduction

Zontrivaria is committed to protecting your personal data and respecting your privacy rights in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

This policy explains how we collect, use, store, and protect your personal data when you use our website and services.

By using our website, you agree to the terms of this GDPR policy.

2. Data Controller

The data controller responsible for your personal data is Zontrivaria.

For any questions regarding your personal data, you may contact us using the details provided at the end of this policy.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

Identity Data

  • Full name
  • Contact details (email address, phone number)

Transaction Data

  • Billing and shipping address
  • Order details
  • Payment confirmation (payment details are processed securely by third-party providers)

Technical Data

  • IP address
  • Browser type and device information
  • Cookies and usage data

Marketing and Communication Data

  • Preferences for receiving marketing emails (if consent is given)

4. How We Use Your Data

We process your personal data for the following purposes:

  • Processing and fulfilling orders
  • Providing customer support
  • Sending order confirmations and updates
  • Improving website performance and user experience
  • Fraud prevention and security monitoring
  • Compliance with legal obligations

5. Legal Basis for Processing

We process your data under the following GDPR lawful bases:

  • Contract performance (to fulfill your order)
  • Legal obligation (tax and accounting requirements)
  • Legitimate interest (fraud prevention, service improvement)
  • Consent (marketing communications, where applicable)

6. Data Sharing

We do not sell your personal data.
We may share your data with trusted third parties, including:

  • Payment service providers
  • Shipping and logistics partners
  • IT hosting and service providers
  • Legal authorities when required by law

All third parties are required to handle your data securely and in compliance with GDPR.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

8. Your GDPR Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to data processing
  • Withdraw consent at any time
  • Request data portability

To exercise these rights, please contact us.

9. Cookies

We use cookies to:

  • Ensure website functionality
  • Improve user experience
  • Analyze website traffic

You can manage or disable cookies through your browser settings.

10. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure.

However, no method of online transmission is completely secure.

11. International Data Transfers

Your data may be processed outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place to protect your information.

12. Changes to This Policy

We may update this GDPR policy from time to time. Updates will be posted on this page.

13. Contact Us

For any GDPR-related requests or questions:

Mailing address: 188 W Randolph St #1511，Chicago， IL 60601, United States
E-mail: care@zontrivaria.com
Phone: +1 (312) 473-3548
Customer service hours: Monday to Friday, 9:00 AM – 12:30 PM and 2:00 PM – 5:00 PM (EST)