Shipping policy


Shipping Policy

1. Shipping Availability

At this time, we only provide shipping services within the United States.

Orders submitted with delivery addresses outside the United States cannot be accepted and will be automatically cancelled with a full refund issued.

2. Order Processing Time

Once your payment has been successfully verified, your order will be processed within:

1–2 business days

The processing period includes order review, payment verification, product inspection, packaging, and preparation for shipment.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

3. Shipping Rates

We provide a straightforward shipping fee structure:

  • Orders of $159.99 or more: Free shipping (shipping charges waived)
  • Orders under $159.99: A standard shipping fee of $10.99 will apply

The applicable shipping cost will be calculated and shown during checkout before you complete your payment.

4. Estimated Delivery Time

After your order has been shipped, the estimated delivery timeframe is:

7–10 business days

Please note that delivery times are approximate and may be affected by various factors, including:

  • Carrier schedules and logistics conditions
  • Weather-related disruptions
  • High-volume shopping periods and holidays
  • Delivery to remote areas

5. Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number
  • Shipping carrier details
  • Tracking link

You can use the provided tracking information to check your shipment status and follow the delivery progress.

6. Shipping Delays

Although we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances outside our control.

If a delay occurs, we will cooperate with the shipping carrier and provide assistance to help ensure your order reaches you as soon as possible.

7. Delivery Problems

Delivery may be delayed or unsuccessful due to situations such as:

  • Incorrect or incomplete shipping information
  • Recipient unavailable at the time of delivery
  • Packages not collected within the required timeframe

In these cases, the package may be returned to us or experience additional delays. Additional shipping charges may apply for reshipment.

Please carefully review your shipping details before completing your order.

8. Lost or Undelivered Packages

If your order does not arrive within the estimated delivery period, please contact our customer support team.

We will assist you in contacting the carrier and investigating the delivery status of your package.

9. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Mailing Address:
188 W Randolph St #1511, Chicago, IL 60601, United States

Email:
care@zontrivaria.com

Phone:
+1 (312) 473-3548

Customer Service Hours:
Monday to Friday, 9:00 AM – 12:30 PM and 2:00 PM – 5:00 PM (EST)