Refund policy


1. Return Eligibility

We provide a 14-day return and exchange period. You may request a return or exchange within 14 days from the date you receive your order.

To qualify for a return, the following requirements must be met:

  • The product must be unused, unworn, and remain in its original condition
  • All original packaging, labels, tags, and included accessories must be returned
  • A valid proof of purchase, such as an order confirmation or receipt, must be provided

Returns that fail to meet these requirements may be refused.

2. Items Not Eligible for Return

Some products are not eligible for return, including:

  • Items that have been damaged due to improper use, handling, or care
  • Items returned without original packaging, tags, or accessories
  • Products identified as final sale items (where applicable)

3. Return Procedure

To request a return or exchange, please reach out to our customer service team and provide your order information.

After your return request has been reviewed and approved:

  • We will provide you with the necessary return instructions
  • The item must be sent back within the required return timeframe
  • Return shipping fees are the responsibility of the customer unless the item received is defective or incorrect

4. Refunds

After we receive your returned item, our team will inspect it and confirm whether the return is approved.

If your return is accepted:

  • The refund will be issued to your original payment method
  • Refund processing will be completed within 1–3 business days after approval

Please be aware that the time required for the refund to appear in your account may vary depending on your payment service provider.

5. Damaged or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

After verification, we will arrange a replacement or issue a full refund. Return shipping costs will also be covered when applicable.

6. Exchanges

We only offer exchanges for items that are defective, damaged, or incorrectly shipped.

If you would like to exchange the same product, please contact our customer support team for further assistance.

7. Refunds Not Received or Delayed

If your refund has not arrived within the expected processing period, please take the following steps:

  • Review your bank account or payment account again
  • Contact your payment provider for further information
  • Reach out to our customer support team for additional help

8. Contact Us

If you have any questions regarding returns or refunds, please contact us through the following details:

Mailing Address:
188 W Randolph St #1511, Chicago, IL 60601, United States

Email:
care@zontrivaria.com

Phone:
+1 (312) 473-3548

Customer Service Hours:
Monday to Friday, 9:00 AM – 12:30 PM and 2:00 PM – 5:00 PM (EST)