Privacy policy


Privacy Policy

1. Introduction

At Zontrivaria, we respect your privacy and are committed to safeguarding your personal information. We ensure that your personal data is collected, processed, stored, and protected in a secure, transparent, and lawful manner.

This Privacy Policy describes how we collect, use, manage, and protect your information in accordance with applicable data protection regulations, including the principles of the General Data Protection Regulation (GDPR).

By accessing or using our website, you acknowledge and agree to the practices outlined in this Privacy Policy.

2. Information We Collect

To provide and improve our services, we may collect different types of information, including:

Personal Information

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number (when provided)
  • Payment details (securely processed through trusted third-party payment providers)

Technical Information

  • IP address
  • Browser type and device details
  • Cookies and website usage information
  • Pages viewed and browsing interactions

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • Processing, managing, and delivering your orders
  • Responding to customer inquiries and providing support services
  • Sending order confirmations, updates, and related notifications
  • Enhancing website functionality and improving user experience
  • Detecting fraudulent activities and maintaining website security
  • Meeting legal, regulatory, and compliance requirements

4. Legal Basis for Processing (GDPR Principles)

We process your personal information based on the following legal grounds:

  • Contractual necessity: To process and complete your orders
  • Legal obligations: To comply with tax, accounting, and regulatory requirements
  • Legitimate interests: To improve our website, services, and prevent fraud
  • Your consent: For marketing communications and other activities where consent is required

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Ensure proper website functionality
  • Save your preferences and improve your browsing experience
  • Monitor website performance and analyze visitor activity

You may adjust or disable cookie settings through your browser. Please note that disabling cookies may affect certain website features and functions.

6. Data Sharing

We do not sell, rent, or trade your personal information.

However, we may share your information with trusted third parties when necessary, including:

  • Payment processing providers
  • Shipping and delivery partners
  • IT, website hosting, and technical service providers
  • Government authorities or legal organizations when required by law

All third-party partners are required to protect your personal data and process it in accordance with applicable privacy regulations.

7. Data Retention

We keep your personal information only for the period necessary to:

  • Complete and support your orders
  • Meet legal, tax, and accounting obligations
  • Handle disputes and enforce our agreements

Once your information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Data Security

We apply appropriate technical and organizational security measures to protect your personal information against:

  • Unauthorized access
  • Data loss or improper use
  • Unauthorized modification or disclosure

Although we take reasonable steps to protect your information, please understand that no method of online data transmission or storage can be guaranteed to be completely secure.

9. Your Rights

Depending on applicable laws and your location, you may have the following rights regarding your personal information:

  • Request access to your personal data
  • Request correction or deletion of your information
  • Restrict or object to certain types of processing
  • Withdraw your consent at any time
  • Request transfer of your personal data (data portability)

If you wish to exercise any of these rights, please contact us using the information provided below.

10. Third-Party Services

Our website may include links to external websites or services operated by third parties.

We are not responsible for the privacy policies, security practices, or content of these third-party websites. We recommend reviewing their privacy policies before providing any personal information.

11. Updates to This Privacy Policy

We may revise or update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.

Any updates will be published on this page with the revised effective date where applicable.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Mailing Address:
188 W Randolph St #1511, Chicago, IL 60601, United States

Email:
care@zontrivaria.com

Phone:
+1 (312) 473-3548

Customer Service Hours:
Monday to Friday, 9:00 AM – 12:30 PM and 2:00 PM – 5:00 PM (EST)